App Maintenance & Support

An app decays even when nobody touches it

App maintenance and support is the work of keeping an application working while everything around it changes.

Nothing in your code has to change for your app to break. The operating system updates, a payment provider changes an API, a certificate expires, and a build that worked last month stops working this month.

Wink keeps Android and iOS applications secure, reliable and optimized as the business grows, because launching an application is only the beginning.

What maintenance covers

Wink provides a defined set of maintenance work rather than an open ended retainer.

• Bug fixing
• Performance optimization
• Feature enhancements
• Security updates
• Operating system compatibility updates
• API maintenance
• Server monitoring
• Cloud service management
• Crash monitoring
• Database optimization
• Analytics monitoring
• Backup management
• Technical support

Operating system updates are a scheduled emergency

Wink handles compatibility with the latest Android and iOS releases, which is the most predictable disruption an app faces.

Both platforms ship a major version every year, and each one can change permissions, deprecate an interface or alter how something is displayed.

The date is known in advance. That is what makes an app breaking on a new OS version a planning failure rather than bad luck.

Monitoring finds the problem before the review does

Wink runs crash monitoring, server monitoring and analytics monitoring so faults are found from data rather than from complaints.

Most users do not report a crash. They close the app, and some of them leave a one star review explaining the problem to everybody except you.

Proactive maintenance is aimed exactly at that gap, preventing downtime and protecting user satisfaction.

The layer behind the app needs maintenance too

Wink maintains the server side of an application, not only the code on the phone.

API maintenance keeps the integrations working when a third party changes something. Cloud service management and database optimization keep response times stable as data accumulates.

Backup management is the item nobody thinks about until the day it is the only thing that matters.

Adding features after launch

Wink develops new features and improvements based on what the business needs next.

Enhancements delivered as part of maintenance benefit from the fact that the team already knows the codebase, which is what turns a small change into a small change.

An app that never adds anything looks abandoned to its users, and an abandoned app loses ratings before it loses users.

Taking over an app someone else built

Wink maintains, optimizes and supports applications regardless of who originally developed them.

Inherited apps usually arrive with an urgent problem attached. The first step is understanding what exists, not rewriting it.

Who app maintenance and support is for

• Businesses whose app is live and business critical
• Companies whose original development team is no longer available
• Apps that have started collecting crash reports or falling ratings
• Organizations that need someone accountable when the app fails at a bad moment
• Businesses planning steady improvements rather than a single relaunch

What maintenance connects to

Maintenance is the phase that follows every build in mobile app development, covering apps delivered through Android app development and iOS app development alike.

It also protects visibility, because ratings and crash levels feed into how a listing performs, which is the ground App Store Optimization works on.

Where to start

Send us the app, its stores and whatever is currently going wrong. Wink reviews the build, the crash data and the server side, then proposes what to fix first.